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How to get your iPhone ready for a repair

2 Mins read

So many Question about Iphone repair and mostly as Question like How to get your iPhone ready for a repair. Udemix has learned that, according to the official introduction, three things must be done before the iPhone is sent for repair:

1. Back up iPhone

Use iCloud or a computer to make a copy at home, and save the photos, documents, etc. stored in the iPhone, as well as various phone settings.

2. Prepare Apple ID and password

For some repairs, you may have to enter your Apple ID and password to erase the device and turn off Find My iPhone. If you forget this information, you can reset a password in advance or restore your Apple ID.

Three, carry documents

In order to be able to fully test the equipment, please bring your personal ID card, which can be an ID card or a passport. Also bring accessories that require assistance with the iPhone and iPhone sales receipts (if possible).

With the above things ready, users can make an appointment for repairs on the Apple Support website or App. In addition, Apple also reminded that if you can’t turn off Find My iPhone, Apple may not be able to repair your device. The reason for implementing this policy is to prevent unauthorized persons from attacking your device without your knowledge.

According to Official Apple Support

Before you bring in your device

Follow these steps before you take your device to an Apple Store, Apple Authorized Service Provider, or carrier. If your device won’t turn on or respond, finish as many steps as possible:

  1. Back up your iOS device.
  2. Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPhone.*
  3. If your iPhone needs battery service, have the battery percentage at 30% or less when you bring it in, if possible.

If you haven’t already, call to check whether you need an appointment before you go to a service location. For example, schedule a Genius Bar reservation before you go to an Apple Store. When you go, remember to bring these items:

  • Your sales receipt (if possible), in case your service requires proof of purchase
  • Your device and any accessories that you need help with
  • A form of personal identification, such as a driver’s license, passport, or other government-issued ID

* If you’re unable to turn off Find My iPhone, Apple might not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don’t remember your Apple ID and Password, please go to iForgot.


Before iPhone ready for a repair

Follow these steps before you send your device in for repair or replacement. If it won’t turn on or respond, finish as many steps as possible:

  1. Back up your iOS device. To protect your data, erase your iOS device
  2. Remove your iOS device from your Apple ID device list.
  3. Remove the SIM card from your iOS device if it uses one, and keep it in a safe place. If your iOS device doesn’t use a SIM card, contact your wireless service provider to suspend service if necessary.

Now your device is ready to send. If you arranged a repair request, you should have received instructions for mailing your device. If you didn’t get instructions, contact Apple Support.

If you haven’t set up a repair request, choose from these options:

Read More:


Get your iPhone, iPad, or iPod touch ready for service – Apple

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